How to Connect to iTunes When iPhone Is Disabled

Last Updated: October 19th, 2023By Categories: Unlock Apple Device

iPhone is disabled Connect to iTunes,” if you see this sign on your iPhone after multiple unlocking attempts, this handset is now rejecting any further unlock. It won’t work if you want to wait for the disabled sign to go away by itself. The disabled status will exist unless a factory reset is conducted on this iPhone.

To fix this disabled iPhone, following the suggestion on the screen will be a good choice: Connect this disabled iPhone to iTunes. However, is it possible to connect to iTunes when the iPhone is disabled? And if it’s possible, what to do next to get this iPhone back to normal?

In today’s article, we will answer all your questions about the disabled iPhone. Also, we will teach you how to fix the disabled iPhone with iTunes. To proceed, please, ready a computer that’s installed with the latest iTunes and a valid USB cable.

How to Connect to iTunes When iPhone Is Disabled

Part 1: How to Connect to iTunes when iPhone Is Disabled

Merely connecting your disabled iPhone to iTunes will not work in most cases. That’s because there’s this one-hour limitation for locked iPhones. Once it’s locked for more than 1 hour, any connection of the USB accessory will fail.

Unlock iPhone to Use USB Accessories

To enable the connection, iPhone will ask you to unlock the iPhone to approve the computer and USB cable. You cannot do it if the iPhone is disabled. So, iTunes won’t recognize your iPhone and sync to it. As a result, the fixing will never start unless we find a way to complete the approval.

In this case, we just need to follow the tutorial on Apple Support to boot the disabled iPhone to Recovery mode. No matter what issue your iPhone is in, the Recovery mode will always force it to be connected. And so, iTunes will detect and fix the disabled handset.

Let’s see how to boot up this Recovery mode on your iPhone and how it helps fix your disabled iPhone.

  • Switch off your iPhone.
  • Locate the Volume buttons, press and release the Volume Up button first. Then, repeat that on the other Volume button. Press and hold the Side button. Don’t release it until you see the iTunes logo on the phone screen. Recovery Mode activated!
  • Connect the iPhone to the computer now. iTunes will detect your iPhone and then launch automatically.

This is how you connect a disabled iPhone to iTunes. Now, we can move to the fixing part.

iPhone Recovery Mode

Next, there’s a notification popping out on the iTunes interface. There, it asks you to fix the iPhone with one of the following two options: Restore and Update.

Here, to factory reset your disabled iPhone and get rid of the disabled screen, hit Restore.

Then, iTunes will start to download firmware for the restoration. When the download is complete, click Restore again to allow it to restore your iPhone to factory settings.

Soon, iTunes will finish its work and there’ll be no more disabled screen on your iPhone. You can stop the USB connection now, boot up your iPhone, and set it up like a new one.


The restoration or factory reset conducted by iTunes will erase everything on your iPhone, including all data and settings. So, to avoid possible data loss, you’d better back up this disabled iPhone before iTunes does its work.

4uKey iPhone Unlocker

1-Click iPhone Unlocker

Remove Lock screen, Apple ID, and MDM restrictions in one tool

  • Fix locked, disabled, unavailable iPhone/iPad/iPod Touch
  • Remove Apple ID/iCloud account without password
  • Bypass Mobile Device Management (MDM) with clicks

*Compatible with iOS 16 & iPadOS 16

Part 2: How to Fix A Disabled iPhone via Find My iPhone Without Connecting to iTunes

We can also choose not to follow that screen sign on your disabled iPhone. Other than iTunes and Recovery mode, there’re surely other methods to fix a disabled iPhone.

In this section, we will unveil two easy methods for disabled iPhones fixing. When iTunes is not effective, The Apple Find My iPhone service and this third-party program 4uKey.

Option 1: How to Fix a Disabled iPhone Without Connecting to iTunes

Other than the official iPhone manager app, Find My iPhone is another official tool for iPhone users to fix iPhone issues, surely the disabled screen is included.

We can use Find My iPhone to fix a disabled iPhone remotely without iTunes. It doesn’t require a computer as well. A browser app on phones, tablets, or computers will do all the work. Let’s see how.

Step 1:

Visit the iCloud Find My iPhone website, and enter your Apple ID credentials to finish the login.

Sign In iCloud Verify


The only problem with this method is that while logging in, iCloud will ask you to enter this code for verification. You have three ways to get the code: on another Apple device, a phone number, or email.

Step 2:

After getting into the website, locate All Devices from the top of the screen. Choose the disabled iPhone from the drop-down menu.

On the browser, Find My iPhone will display several options that are available to do on this iPhone remotely:

  • Sound: The iPhone will beep to let you know its spot when you can’t find it;
  • Lost Mode: If the device is missing or stolen, activating this mode may help you find it;
  • Erase iPhone: Factory reset this iPhone to remove the disabled screen as well as wipe all data and settings;
  • Remove From Account: Sign out of the Apple account from this iPhone.

Here, you need to click on Remove From Account first to sign out of the iCloud account, then Erase iPhone to start the factory reset.

Remove Apple Device from Apple Account

If you don’t sign out of the Apple account, then an Activation Lock screen will pop out after the factory reset is done. This new lock screen will ask you to enter the Apple ID and password to verify yourself. So, to avoid this lock screen, you’d better follow the step above.

Step 3:

On your iPhone, you will see this White Apple screen which indicates that the factory reset is ongoing.

In just a few minutes, Find My iPhone will finish its factory reset on your iPhone. You can boot your iPhone next. There’ll be no more lock or disabled screen stopping your access.

Option 2: How to Fix a Disabled iPhone Using 4uKey Without Connecting to iTunes

Besides the official Apple utilities, third-party iPhone unlockers like 4uKey are capable of unlocking your iPhone without iTunes.

Compared to iCloud, 4uKey takes no passwords to unlock your iPhone. You won’t have to go through the demanding login and verification process. With a simple plug-in, 4uKey will detect your disabled iPhone and start to unlock it for you. Within minutes, a full-featured iPhone without restriction will be presented to you. You’re able to get into this iPhone without a passcode or Face ID.

4uKey iOS Unlocker Remove Successfully

Talking about the capability of this program, it’s very satisfyingly universal.

  • It removes every kind of lock screen, like pin code, pattern lock, Face ID, Touch ID, and disabled screen;
  • It’s compatible with all iPhone models, starting from the old iPhone 4 to the latest iPhone 14 running whatever iOS version from 7 to 17.

Install the app, connect your iPhone, and unlock the disabled screen. Problem solved! Easy as that! Download the app on your computer now and let’s start to fix your iPhone.

4uKey iPhone Unlocker

1-Click iPhone Unlocker

Remove Lock screen, Apple ID, and MDM restrictions in one tool

  • Fix locked, disabled, unavailable iPhone/iPad/iPod Touch
  • Remove Apple ID/iCloud account without password
  • Bypass Mobile Device Management (MDM) with clicks

*Compatible with iOS 16 & iPadOS 16

Step 1:

After loading 4uKey on your computer, launch the program. Hit Start on the initiate interface.

Next, read the precautions of 4uKey’s removal:

  • All data and settings will be wiped out;
  • The iOS version will be updated to the latest.

Hit Next to proceed.

4uKey iOS Unlocker Connect Device

Step 2:

4uKey will prompt you to connect the disabled iPhone to the computer via a USB cable. Follow it.

Note that if 4uKey cannot detect your iPhone, follow the in-app instructions to enable the connection.

4uKey iOS Unlocker Prompt DFU Mode

Step 3:

After the successful detection, 4uKey will proceed to the next screen and ask you to download the needed firmware for the later unlock.

You may choose another quick spot to save the firmware. Hit Download to start the process.

4uKey iOS Unlocker start to Download

Step 4:

Loading complete in 5 or 10 minutes! Hit Start Remove immediately. Wait and see 4uKey’s excellent unlock capability.

4uKey iOS Unlocker download Firmware

When the unlock is complete, the program will tell you and you can plug out the iPhone. Boot up the iPhone and the disabled screen is long gone.

4uKey iPhone Unlocker

1-Click iPhone Unlocker

Remove Lock screen, Apple ID, and MDM restrictions in one tool

  • Fix locked, disabled, unavailable iPhone/iPad/iPod Touch
  • Remove Apple ID/iCloud account without password
  • Bypass Mobile Device Management (MDM) with clicks

*Compatible with iOS 16 & iPadOS 16


Sure, when iTunes is not helpful, we can apply to the Find My iPhone feature of Apple to fix a disabled iPhone.

We can either unlock a disabled iPhone on the Find My app of another iPhone or iPad. Or sign into Find My Web to erase the disabled iPhone.

Yes, if you’ve entered the wrong passcodes on an iPhone 10 times, it will activate this “ iPhone is disabled connect to iTunes” sign. This means no matter how long you wait, this iPhone will still be disabled. You have to connect it to iTunes and fix it. Otherwise, the disabled status will exist forever.

  • Normally, when the failed to unlock attempts on an iPhone surpass 5 times, this iPhone gets disabled for 1 minute.
  • The 6th failed attempt will disable your iPhone for 5 minutes.
  • 15 minutes and 30 minutes are the disabled time for the No.7 and 8 unsuccessful unlock.
  • And 1 hour is for the 9th failed attempt.
  • And then it reaches to 10 times, your iPhone will be completely disabled. No matter how long you wait, it won’t get back to normal. You have to reset it via iTunes or iCloud.

When your iPhone is only disabled for 1, 5, 15, 30, or 60 minutes, you can wait till the disabled time passes. And try again.

If you see “iPhone is disabled connect to iTunes”, this iPhone is completely locked out and won’t return to normal unless you put it back to factory settings. Yes, it needs a factory reset to function again.

For you, you need to boot your disabled iPhone to Recovery mode and connect it to iTunes. Then, hit the Restore button to get your iPhone out of disabled mode.

iTunes will not recognize any iPhone that’s locked or disabled for more than one hour. If you still want to use iTunes to fix your iPhone, you need to activate the Recovery Mode on your iPhone.

First of all, power off your iPhone. Next, depending on your iPhone model, we have different steps.

When you’re using iPhone 8, X, 11, 12, 13, 14 (Pro/Max/Plus), or anything newer:

  • Press the Volume Up key and release,
  • Press the Volume Down key and release,
  • Press and hold the Side button.

When you’re using iPhone 7 (Plus):

  • Long press both the Volume Down and Side buttons.

If you’re using iPhone 6, 5, SE (1st Gen), or anything earlier:

  • Long press both the Home and Side buttons.

Release the button(s) when you see the Recovery Mode screen. Take out a USB cable and connect your iPhone to iTunes now. iTunes will detect your iPhone this time.

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